As patient advocates we are committed to helping you receive the best health care possible. Our role is not to diagnose or provide treatment but instead to help you get the most out of your interactions with your health care practitioners.
Deborah Bickel, Sue Leonard, and Juan Soria have years of clinical experience and medical training that are put to use on your behalf. We don’t just provide information, we help you understand your important health and wellness options.
In the event of an illness or injury, finding an English-speaking physician may not be enough. While many physicians in the area do speak English, few are completely fluent and even fewer have an English speaking staff. We bring to our practice both fluency in Spanish, English and a professional understanding of both US and Mexican medical services, which can dramatically improve the quality of care you receive in Mexico.
It is important to note that medical practices can vary greatly from one country to another, and at times the medical culture of Mexico will be quite different than in the US or Canada. An example of this is that private practice physicians in Mexico are not required to keep patient records beyond the patient’s name and day of the visit. Having a fluent and medically capable advocate at such times will be critical to your continuity of care and your peace of mind. As with any visit to a physician or other health practitioner the right outcome will depend upon clear communication and understanding between patient and practitioner.
A short phone call will help us identify what your needs may be and is usually followed by an hour-long appointment to orient you to medicine, health and well-being in San Miguel de Allende.
As the founder of Be Well San Miguel, I utilize my extensive knowledge and experience as an international health worker to ensure that every need of each one our clients is met with utmost professionalism, compassion, and confidentiality. I am a graduate of the Stanford University Physician Assistant program, and hold a Master’s degree in Public Health from the University of California at Berkeley. I have lived and worked in many countries including the United States, the Netherlands, Mexico, Guatemala, Cuba, Nicaragua, Zambia and Mozambique…
I moved to San Miguel in March of 2014 and am delighted to call this community my home. Previously, I practiced medicine in a busy inner city clinic for nine years while teaching medicine at Stanford. I also did post graduate work in nutrition at the Tropical Institute in Amsterdam. I am fluent in Spanish and have practiced medicine in the United States, Mexico and Guatemala.
I have a particular interest in geriatrics and helping people choose the highest quality of living even when that may mean shortening our span of years but vastly improving our experiences moment by moment.
Sue Leonard is a Nurse Practitioner with 25 years of nursing and nurse practitioner experience in the US, Southeast Asia, the South Pacific, Central Asia, South Asia, Africa, and now Mexico. She has considerable training experience on many subjects for a variety of groups including US school administrators and teachers, South Pacific Governors, village mayors, community groups, and international and local NGO leaders from around the world. She also trained nurse aides and orderlies, and has experience as a psychiatric nurse, in hospital and clinical settings in the US.
Sue has worked to bring better communications and working relationships between local governments, communities and their health facilities. Sue strives to deliver better community driven preventative and curative health care. She has evaluated the quality of health care and training delivered to community clients, and has developed interventions for addressing health issues. Here in San Miguel, Sue has functioned both as a patient advocate, that includes giving support and instruction to home care providers, and as a community leader, as former President of the non-profit Jovenes Adelante.
Home Phone : +52 (415) 121-8118 Mobile Phone : +52 1 (415) 103-3952 US Number : 1 (206) 414-1370 Email : Sue@BeWellSanMiguel.com
Native San Miguelense Kris Kegel manages our patients when they need home care. Bilingual and bicultural, he is service oriented, with 20 years of experience in personal assistance, hospitality, and the culinary arts. Kris has exceptional technical and organizational skills, and a strong interest in architectural design, aimed at creating safer homes for the aging. He also has a long history of and non profit involvement.
Mobile Phone : (415) 105-1045 Email : Kris@BeWellSanMiguel.com
Mr. Soria a certified nurse who has lived and worked in San Miguel de Allende nearly his entire life and has provided nursing and medical services for more than 10 years. He completed his nursing training in Irapuato, Guanajuato at SIDAD. As part of his training he completed courses at the military hospital as well as working full time in management and patient care at the City Hospital, Mexico, DF.
While at the Mexico City Hospital, he specialized in the care of diabetic, hypertensive and geriatric patients. Juan has also worked as a critical care nurse, including caring for patients with acute respiratory and cardiac disease. Mr. Soria is dedicated to high quality health care in the home as well as the hospital. His services are in great demand among expatriate patients because he is both highly skilled and English-speaking. He works closely with many local physicians and care providers at various levels of training as well as a growing number in Celaya and Querétero. He is also the main referral for home nursing services for Deborah Bickel and Sue Leonard at BeWellSanMiguel.com patient advocacy practice.
Mobile Phone : (415) 101-4363 Email : Juan@BeWellSanMiguel.com
/Taking care of your healthcare needs in Mexico
We are bilingual medical professionals. Our mission is to guide our clients through the Mexican health care system. We make sure they can make informed decisions and get quality medical care and treatment.
You may be absolutely confident that no personal information will ever be shared without your explicit permission.
After an initial consultation, we will be able to identify appropriate care providers and assist you in making an appointment. We have a list of excellent physicians and other care providers at our disposal and have working relationships with many of them. Our understanding of their specialties and available technologies will be important to the level of care you receive.
Often, the doctor or specialist will speak English but the staff does not. We can arrange appointments for you, making sure you are aware of any pre-visit requirements and are clear as to the location, time and price of the visit.
In Home Nursing Care
• We work closely with a well-trained, high quality, well-supervised team of home health providers. Costs for services are reasonable and based on minimum wage and follow local labor practices. A care team can be arranged for within 12 to 24 hours. Juan Soria is an experienced bilingual Mexican nurse and handles the placement of the care teams. Sue Leonard and Deborah Bickel also intermittently review care, and work closely with Juan Soria.
We also help you prepare for health emergencies by making a personalized list of emergency numbers. This will ensure the quickest possible response by family members or household staff.
In the event that you need urgent care or hospitalization while in Mexico we can: • Meet you at the hospital or care facility
• Assist you in the admission process
• Remain at your bedside at key times during hospitalization
• Assist with discharge planning
• Provide post-operative medication advice
We can, when needed, do thorough background research on your diagnosis and its treatment, ensure the fairness and accuracy of billing by medical providers and hospitals, and help you decide what medical insurance is best suited to your needs.
We provide education on the management of chronic disease and wellness care.
Identifying where you can best receive care
We can help you and your loved ones determine whether you can safely seek care locally or if treatment should be sought elsewhere in Mexico, the US or Canada.
We can help you prepare for a meaningful consultation or treatment with your health care provider. This includes our reviewing in advance your medical history so that your health concerns can be communicated as fully and clearly as possible.
Advance Health Directives/Medical Directive
We can help facilitate advance directives and end of life decisions. We often serve as the designated patient advocate for legal advanced directives and can assist in communication between the patient and concerned family members friends and community
We have an excellent bilingual assistant Kris Kegel who along with Juan Soria and Deborah Bickel can translate documents for use of clinicians in the north US establish as well as translations at the time of visits with Spanish speaking clinicians.
We can help with discharge planning and can advise about post-operative care.
Understanding and reviewing your medication is vital to your overall health. We help you recognize and avoid potential side effects and drug interactions while organizing a system to simplify your medication schedule.
We are happy to arrange for transportation to and from your medical visits.
As members of your health care team, we are committed to the highest standards of professionalism and confidentiality. You may be absolutely confident that no personal information will ever be shared without your explicit permission.
Fees are based on the amount of time required for services and take into consideration local medical costs. A brief 10 minute free phone consultation in advance will help decide what your needs are.
Fees are currently 900 pesos or dollar equivalent, payable by US check, cash, or Paypal for an hour of our time. An initial evaluation and intake costs 1350.
Payment is due at the time of service. For services exceeding an hour of our time, we reserve the right to ask for payment in advance.
We also offer an annual retainer at 9000 pesos or dollar equivalent. For those needing more service and want to create medical directive this can save money over the year.
Our Skype sessions cost 800 pesos (or dollar equivalent) per hour or portion.